lluminated Skyline backlit display in use at a trade show booth

FAQ's

Frequently Asked Questions

We've done our best to clearly and transparently answer our the most common questions our team receives. If you don't see what you're looking for below, please reach out us via one of the methods on our contact page.

Since our exhibits are custom-made just for you, we're not able to offer standard returns for a change of mind. Need to cancel? Just email shop@skyline.com within 24 hours of checkout, and we'll confirm in writing if it's approved — cancellations aren't available after that 24-hour window. You can still update your artwork anytime up until you sign off on it. And if your order ever arrives damaged, defective, missing parts, or incorrect, no worries at all — submit it on our online issue form within 30 days of delivery and we'll make it right.

Replacement graphic(s) pricing varies for each product but you are able to see the prices of each here.

Our eCommerce products are available for purchase only, but don't worry — we've got you covered on the rental side too! Check out Skyline.com/rental-catalog for displays available to rent. Once you see one you like, just reach out to us — fill out a form, give us a call, send an email, or book a meeting right on the website — and we'll connect you with a Skyline sales representative to get you set up.

You'll find exactly what's included on each product's description page. At checkout, we'll also add any graphic design assistance you request, plus applicable tax and shipping, so you know the full total before you buy.

Great question! You'll get a confirmation email right after checkout. Don't see it? Check your spam folder — it comes from shop@skyline.com. Still can't find it? No problem, just email us at shop@skyline.com and we'll help you out!

You can cancel by emailing shop@skyline.com within 24 hours of checkout — just include your order number and cancellation details, and we'll confirm in writing if it's approved. After that 24-hour window, we're not able to cancel the order, though you're welcome to update your artwork anytime before you sign off on it.

Once your order is submitted at checkout, we're not able to modify the order itself. If you need to make a change, you can cancel within 24 hours of checkout by emailing shop@skyline.com. You are able to update your artwork anytime up until you sign off on it — once it's approved, we move into production and no further artwork updates can be made.

Not at all! If you'd rather leave it to the pros, you can add Skyline's design services and our team will take it from there. We'd recommend adding the design service to your cart during checkout with your product — that's our preferred way to get it set up — but if you missed it, just email shop@skyline.com and we can still add it afterward.

Once we've received your sign-off on your artwork, our team gets to work producing your solution — this takes up to 5 business days. From there, it's handed over to our shipping team, who will ship it out based on the transportation mode you selected when you purchased your exhibit.

You bet — you can update your graphics anytime up until you officially sign off on (approve) your artwork proof. Once you've approved it, that file is final and moves into production, so we're not able to make further changes at that point.

You'll have 60 days from your purchase date to submit and approve your artwork. If we haven't heard from you by then, we may need to cancel the order and refund what's been paid, minus any costs already incurred — so don't wait too long!

Great question! Head to your product's page and grab the applicable artwork template, update it with your design, and then upload your finished file — and you're all set!

As soon as your order ships, we'll email you a tracking number so you can follow its journey.

So sorry to hear that! Please inspect your order as soon as it arrives, and submit our online issue form within 30 days of delivery with photos and a description of the damage — we'll review your claim and make it right.

Please refer to the warranty document available on our product details page for each product. It includes warranty information on hardware, graphics, and other relevant add-ons.

Since our products are made especially for you, we don't offer standard returns — but we've absolutely got you covered if something's not right! If your order arrives damaged, defective, missing parts, or incorrect, submit our online issue form within 30 days of delivery. If we approve the claim, we'll repair or replace it (including replacement parts), whichever fits best, at our discretion — and there's never a restocking fee on approved online issue claims.

Once your form is submitted (for parts) or your art is approved (for graphics), the average lead time is 5–7 business days.

Please call 800-328-2725 and select the trade show emergency option — we'll get you taken care of right away.

Sure thing! A Skyline team member will reach out to confirm the design and details of your old art files before we move forward.

You can view your order history by logging into your account under My Orders. If you checked out as a guest or need older records, just email shop@skyline.com with your order number and we'll pull it up for you.

You'll see your available options and estimated timeframes in your cart during checkout.

We offer three UPS shipping options at checkout: UPS Ground, UPS 2nd Day Air, and UPS Next Day Air. Each affects how quickly your order arrives once it ships — not how quickly it's produced.

It depends on what you select during cart checkout — we offer both standard and overnight shipping options. You'll see your available options and estimated timeframes in your cart during checkout.

  • UPS Ground — Our most affordable option. Delivery typically takes 1–5 business days depending on distance (most packages arrive within 3).
  • UPS 2nd Day Air — A guaranteed 2 business day delivery, regardless of distance.
  • UPS Next Day Air — A guaranteed next-business-day delivery for orders that need to arrive as fast as possible.

Yes! Just select overnight shipping at cart checkout when you place your order.

Your order goes through two stages after checkout:

  • Production — Once you submit your artwork and sign off on it, production takes approximately 5 business days.
  • Shipping — After production is complete, your order ships via the method you selected at checkout, and arrives per that option's delivery window (Ground, 2nd Day Air, or Next Day Air, as outlined above)

No — production time is the same (approximately 5 business days) no matter which shipping option you choose. Selecting Next Day Air or 2nd Day Air only speeds up delivery once your order ships; it doesn't shorten the production timeline.

The shipping transit time begins once your order actually ships — after production is finished — not from the date you place your order or submit your artwork.

Need your order in a hurry? Once your artwork is submitted and approved, it enters production, which typically takes about 5 business days. To get your order to you as fast as possible once it ships, select UPS Next Day Air at checkout. If you need your order even faster than that, contact us directly at 800-328-2725 or visit skyline.com, and we'll do our best to accommodate your timeline.

Every order goes through two stages: production and shipping. After your artwork is submitted and approved, production takes approximately 5 business days. Once production is complete, delivery time depends on the shipping option selected at checkout:

  • UPS Ground — 1–5 business days
  • UPS 2nd Day Air — 2 business days
  • UPS Next Day Air — next business day

All available shipping options and estimated delivery windows are displayed in your cart at checkout.

Yes — simply select UPS Next Day Air at checkout when placing your order. Note that this option speeds up delivery once your order ships; it does not shorten production time, which remains the same regardless of the shipping method chosen.